I. General Conduct

1. Professionalism
   • Act responsibly, maturely, and professionally at all times.
   • Maintain composure regardless of patient behavior.
2. Personal Boundaries
   • If a scene makes you uncomfortable (e.g., patient being sexual, excessively disrespectful), transport the patient to Pillbox Medical Center for check-in.
   • Report any inappropriate behavior through proper channels.
3. Confidentiality
   • Adhere to patient confidentiality rules as per HIPAA regulations.
4. Safety Protocols
   • Prioritize personal safety. If a scene is dangerous, contact Police Department (PD) and await scene security.
   • In case of threats or hostage situations: a. Attempt to reason with the perpetrator. b. Comply with demands if necessary to ensure safety. c. Seek opportunities to alert PD or escape safely.
5. Legal Compliance
   • Do not engage in illegal activities, on or off-duty.
   • Abide by all laws at all times.
6. Identification
   • Always identify yourself as EMS when interacting with Law Enforcement Officers, both on and off-duty.

II. Medical Transport Procedures

1. Communication
   • Maintain clear, professional, and polite radio communications.
   • Inform dispatch of which calls you are responding to.
   • Radio in upon arrival at the scene.
   • When transporting a patient, radio in with a brief summary of injuries.
   • Notify dispatch when returning from a scene.

III. Chain of Command

1. Authority
   • Comply with instructions from Field Training Officers (FTOs), supervisors, and command staff.
2. Equipment Usage
   • Only use equipment you are authorized to operate.
   • Do not use medical equipment while off-duty.

IV. Disciplinary Actions

1. Decision Process
   • Warnings, strikes, or dismissals will be voted on by command staff.
2. Infractions and Consequences
   • Disobeying orders from command members may result in a warning or strike, depending on severity.
   • Disrespecting command, superiors, or team members may result in a warning or strike, depending on severity.
   • Misuse of medical equipment or vehicles (e.g., personal use) may result in a warning or strike.
   • Participating in illegal activities will result in either a strike or dismissal.
3. Dismissal Policy
   • Three strikes generally result in dismissal from SAFR.
   • SAFR reserves the right to dismiss personnel for severe SOP violations or criminal activities.
   • All dismissals are subject to command staff vote.

V. Shift Procedures

1. Start of Shift
   • Ensure body camera is enabled and functioning.
   • Do not report for duty while intoxicated or under the influence of drugs.
   • Verify possession of all necessary equipment for duty.
2. End of Shift
   • Radio dispatch to inform them you are going off-duty.
   • Ensure all SAFR equipment is returned before leaving.