1. Patient Arrival and Initial Assessment

1.1. Patients may arrive via ambulance or as walk-ins.

1.2. For walk-in patients:

• Direct them to the triage nurse at the reception area.
• Triage nurse to perform initial assessment and assign appropriate triage level.

1.3. For patients arriving by ambulance:

• Receive patient handover from EMS team.
• Quickly assess if immediate intervention is required.
• If needed, proceed directly to the trauma room.
• Otherwise, conduct triage assessment.

2. Triage Process

2.1. Assess patient and assign a hospital triage level:

• Red: Immediate life-threatening conditions
• Orange: Very urgent cases
• Yellow: Urgent cases
• Green: Standard cases
• Blue: Non-urgent cases

2.2. Prioritize treatment based on triage level.

3. EMS Involvement in Hospital Care

3.1. EMS team members with appropriate level of training may continue patient care within Pillbox.